Privacy Policy

Wishwin Casino aims to collect information that is reasonably needed to operate the website and provide casino services. The information handled may depend on how you use the site, the services you access and the checks that are required before or during your account relationship. You may choose not to provide certain information, but this can affect whether an account can be opened, verified or used.

Account and contact information

• Details used to create and manage an account, such as your name, date of birth, username, password and account preferences.
• Contact details, such as an email address, together with information included in messages sent to customer support.
• Information about responsible gambling settings, account restrictions, communications preferences and other choices you make while using the service.
• Information needed to confirm that an account belongs to the person using it and to help protect the account from unauthorised access.

Verification, payment and activity information

• Identity and age verification documents or details from those documents, where checks are required.
• Payment details and transaction records, including deposits, withdrawals, bets, gaming activity and account balances. Payment information may be processed through payment service providers rather than stored directly by the website.
• Information used for security, fraud prevention, account protection and the investigation of unusual or potentially unauthorised activity.
• Records of communications with support, technical requests, complaints and other interactions with Wishwin Casino.

Technical and website information

When you use the website, technical information may be recorded. This can include your IP address, browser type, device type, operating system, approximate location, language settings, time zone, pages visited, referring website, access times and information about errors or interruptions. We may also receive information about how you interact with website features. This information helps with security, troubleshooting, service performance and understanding how the site is used.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, maintain account sessions, support security, measure website use and improve the online experience. Some cookies may be necessary for core features, while others may support analytics, performance or marketing preferences.

You can manage, block or delete cookies through the settings in your web browser. If you disable certain cookies, some website features may not work as intended, and you may need to enter information again. Browser controls do not always remove information that has already been collected, so you should also use the available account or communication preferences where relevant.

Retention of information

Personal information is generally kept only for as long as it is needed for the purposes described in this Policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, payment, account activity and communications records. Once information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or otherwise remove its association with an individual.

Marketing preferences

You can withdraw consent to marketing communications at any time. Where an unsubscribe link is included in a marketing message, you may use it to update your preference. You can also contact support@wishwincasino.wtf and ask for marketing communications to stop. Service messages connected with account security, transactions, verification, responsible gambling or important changes may still be sent when necessary.

Your privacy rights

Depending on the circumstances and applicable privacy requirements, you may ask to exercise rights relating to your personal information. To make a request, contact support@wishwincasino.wtf and explain what you need. We may ask for information to confirm your identity before completing a request, helping to protect account information from unauthorised disclosure.

• Access your personal information and receive an explanation of how it is being used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Delete your personal information where there is no continuing reason or legal requirement to keep it.
• Withdraw consent to marketing and change your communication preferences.
• Ask questions about the handling, use or disclosure of your personal information.
• Raise a concern if you believe your privacy has not been handled appropriately.

These rights are not absolute. A request may be limited, delayed or declined where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons. If information is deleted, some services may no longer be available or an account may not be able to remain open.